We had an "amazing" encounter at a certain property in the west yesterday evening and this afternoon !
It was indeed a lifetime experience for us and we won't not forget this in a hurry !
This property was launched officially three years ago. There were unsold units and we just hopped by yesterday evening to take a look.
The developer's sales staff showed us around a couple of showflats units. I must say that I like the units as the layout has not much space wastage. We were interested in one of the cheaper and smaller unit and the sales staff offered us a price which could match our budget.
He began to prepare the OPT and even obtained our signatures. He told us that his CEO will have to approve the price he offered us. Then he followed us home to get the cheque for the 1% down payment. We were quite puzzled over the "unique" procedure but if this is their procedure, then we would just wait for his approval.
After waiting for a while at our house, the sales staff told us that his Manager has a counter-offer for us and that he would be making a trip to our house. It was almost 9pm when he arrived. Of course, his counter-offer was a much higher offer ($20K more!)than what was offered by his sales staff 1 hour ago.
We were very displeased with his counter offer and told them frankly that we were looking for other properties as well. I'm not sure but I got the instinct that these guys were trying to confuse clients at late hours so that they will relent to the offer price they suggested ! Anyhow we were alert about their sales tactics and were able to "counter-attack" whatever they have put forward !
So ultimately we decided on being very relaxed and told them that if the unit is meant for us, we'll take it. If the price could not matched our expectations, then we would like to continue and moved on. It was really no point talking to the manager and wasting more time as it was getting real late. I can sense that the 2 staff were quite taken back by our attitude. It was almost 11:30pm when they left our house and we have not even taken our dinner !! They told us that they would get back to us within 3 days and if not, they won't sell us ... hahaha, it's perfectly fine for us !
There were too many untruths told by the sales staff and does he think we were fools ? No doubt we doesn't look very professional or smart, but we were not stupid lor ! Too many loopholes not covered well. For example, he told us that he was only earning $2K plus and every home he sold, he only earned $500 (he told us out of his own will, we did not even asked him!) Well, how could that be coz he told us he was throwing in a washing machine for us if we buy the unit ! So, is he so nice to spend his commission for us ?? This was just one of the many ridiculous things he "imparted" to us !
Guess what ?? As we predicted, the next morning, the sales staff called CK and told him that he has another arrangement for us which can matched the price he suggested earlier. CK called my office and told me about the new arrangement.
After my meeting at about 11:30am, this sales staff came to my office personally to look for me ! I nearly got a shock ! I asked him to wait outside for me and I secretly called CK to let him know that he was here and what was the matter ?
Anyhow, I decided to take things as it was. I went outside to have a talk with him. He just told me that he was here to tell me what he has told CK over the phone about the arrangement he has thought of. I told him that I have already know and he said that it was their policy to let both parties know exactly what was being said to the other party. I told him that we trusted each other and there is no point for him to come down personally to tell me. The way he communicated about the new arrangement was exactly what CK has told me over the phone. Overall, it was satisfactory and I told him we would visit the property again this evening to view that unit again.
We took sometime off and went down together. Guess what ? The price he offered after 8 hours later in the same day was different again ! This time round, the increase was not a substantial amount but the
principal and
trust behind the whole transaction has once again raise the flames in us !
I was entirely disgusted with their way of doing business ! This is a very big organisation and we expected more professionalism from the staff ! I must have lost my temper and scolded him ! I can't be bothered anymore as this is really not unacceptable at all. Again, he used the same excuse that his CEO/boss did not approve the transaction. If we were able to accept their counter-offer, he will give us a washing machine as a gift !! Does a washing machine costs $3800.00 ? Why was this big and famous organisation bargaining over $3800.00 ? Anyway, this is not about $3800.00 which was a small increment compared to a property price but where is the
integrity and
trust that an organisation should uphold? This seems insane, if he can bother to come down all the way to my office to tell me about the new arrangement, why change the offer price again 8 hours later ?
I told him that we were keen to buy the unit and they doesn't seems to be keen to sell us at all. Within the same day, they can counter-offer us 2 prices ! This is more than I can bear ! I reprimanded him on the spot ! I cannot be bothered what he might think of me but I need to get my message across ! Hahaha, CK said that I was very fierce but it was ok! He shared the same sentiments as me that we were being pulled by the nose and were not treated fairly by the sales staff !
I felt shiok to scold him ! I was never a person who lost my kool easily but this was too absurd ! It was an insult to us and we would be be so easily being suppressed by such sales tactics !
Hahaha, he got my message, of course. He apologised all the way to me and see us to the car park !
Anyhow, let's see how it goes! We let go our steam by having a nice dinner at a coffeeshop nearby !
PS: A "love letter" has been drafted to his CEO about this !!!
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